Supervising And Upgrading ISO 9001 : 2015 Audit At KPTM Bangi

Written by Corporate Communication Section on 17 November 2017.

BANGI, 16-17 November 2017 - The Supervising and Upgrading ISO 9001 : 2015 Audit at KPTM Bangi had taken place on 16 and 17 of November 2017. Three auditors from SIRIM involved, they were Mr. Muhammad Fadhlullah Bin Rahmat (as Head of Auditor), Mrs. Maznah Binti Mat Isa and Mrs. Fauziah Binti Sulaiman. KPTM Bangi is the second campus from the nine KPTM campuses throughout Malaysia undertaking the Supervising and Upgrading ISO 9001 : 2015 Audit in 2017.


The audit scope covered the Teaching and Learning Management Process, which included teaching and learning activities for all the full-time academic programs. Among the processes involved in this audit were Teaching and Learning, Procurement, Examination Management, Library and Human Resources.


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This audit was slightly different compared to the previous years because the ISO Standard 2015 version took into consideration the risk management in every process undertaken within an organization. KPTM Bangi was the second campus to be audited according to ISO standard 2015, after KPTM-KESEDAR.


This audit has shown a great success in the ABSENCE of Nondiscrimination (NCR) to KPTM Bangi. The results of the audit find that only SEVEN (7) (according to Clauses) Improvement Opportunity (OFI) to be made by KPTM Bangi. Among the improvements that need to be done are under Clause 7.2 Competence - needs to have expertise planning for new staff to ensure that the staff attains the level of competency required for a process. Besides, organizations need to monitor the appointed external contractors to comply with the legal requirements set out in the contract agreement [clause 8.4.2 (f)]. Analysis and evaluation over the customers’ satisfaction also needs to be improved by specifying the "acceptance quality limit" for the ratings given, and the quality aspects/domains set out to raise the SPK effectiveness at KPTM Bangi.


Other than that, handling process of exam matters especially that involved in movement of the vault’s key, which need to be improved. The scoring rubric that has been created must be well documented and implemented consistently for each course.

Overall, this audit process has been well received by all KPTM Bangi residents. In addition, it also provides good input to the organization in continuously improving the quality management system.


Prepared by
Quality Assurance Section
Headquarters KPTM

Published by
Corporate Communication Section